Terms & Conditions — Mondar Platform & Clients

1. Legal Nature: Direct Representation and Tripartite Structure

These Terms & Conditions govern the use of the digital marketplace platform operated by Mondar ("Mondar"). Mondar acts vis-à-vis the Client as a direct representative/broker (pursuant to Art. 20 of the Swiss VAT Act [MWSTG] and Art. 394 et seq. / Art. 363 et seq. of the Swiss Code of Obligations [CO/OR]) in the name and for the account of the independent service provider company ("Supplier" / "Provider").

Upon booking, two separate contracts are concluded:
1. Cleaning Service Contract: Formed directly and exclusively between the Client and the assigned Supplier. The Supplier performs all cleaning operations under its own commercial, technical, and legal responsibility.
2. Platform & Brokerage Agreement: Formed between the Client and Mondar, governing access to the platform, matchmaking, and payment processing.

2. Pricing, 15% Platform Service Fee, and Consumables

All-In Transparent Pricing (SECO PBV): All quoted prices are gross all-in amounts in CHF.

Fee Structure: The total amount consists of the Supplier's net price plus a 15% Mondar platform service fee (Total = Supplier Amount + 15% Platform Fee).

Consumables & Cleaning Materials: Consumables and specialty chemicals are not included in the service fee unless explicitly agreed upon in the quote. Any materials used on-site are logged transparently and billed at the end of the billing cycle strictly following the Client's explicit review and approval. No material charges will ever be levied without Client consent.

3. Payment Processing & Direct PSP Split (AMLA Compliance)

Payments are processed via Stripe Connect.

Payment methods are secured upon quote acceptance via SetupIntent / authorization hold. Final capture occurs upon Client confirmation or auto-confirmation 48 hours post-completion.

Direct PSP Split: Mondar never holds Supplier funds in its own bank accounts. Funds are automatically split at the payment gateway (Supplier share to Supplier's bank account, platform fee to Mondar), ensuring compliance with Swiss Anti-Money Laundering legislation (AMLA).

4. Complete Limitation of Platform Liability

No Liability for Cleaning Performance: Mondar is not the service contractor and disclaims all liability for defective, delayed, or incomplete cleaning performance to the fullest extent permitted by Swiss law (Art. 100 CO/OR).

No Vicarious Agent Liability: The Supplier and its cleaning personnel are independent contractors and not auxiliary persons (Hilfspersonen) of Mondar within the meaning of Art. 101 CO/OR.

Property Damage, Keys & Premises: The performing Supplier bears 100% legal liability for property damages, theft, loss of keys, or accidents occurring on the premises.

Mondar Platform Guarantee: Mondar's voluntary platform guarantee is strictly limited to priority re-matching or refunding Mondar's own 15% platform service fee.

5. Client Obligations & 72-Hour Defect Notice Window

Access & Utilities: The Client is responsible for ensuring unobstructed access, working electricity, running hot/cold water, and timely delivery of access keys or alarm codes.

Defect Notification (72 Hours): Any claims, damages, or deficiencies must be reported within 72 hours of service completion via the platform or to info@mondar.ch. Upon expiry of this window, services are deemed accepted.

6. Cancellation Policy

Cancellation ≥ 24 hours prior to scheduled start: Free of charge (0% fee, 100% refund).

Cancellation < 24 hours prior to scheduled start: 50% of the Supplier amount + 15% platform fee.

Lockout / Access failure after arrival: 100% of the Supplier amount + 15% platform fee.

Cancellation by Supplier: 0% fee to Client; priority re-match and strike issued to Supplier.

7. Governing Law and Jurisdiction

These Terms are governed exclusively by the substantive laws of Switzerland. The exclusive place of jurisdiction is Zurich, Switzerland.